The majority of The Independence Store customers won’t have to pay VAT and, therefore, most products will be displayed showing both prices, except where goods are not able to be VAT exempt. In that case, products will only have prices displayed inclusive of VAT.

Individuals can claim VAT exemption if they suffer from a long term chronic condition or a terminal illness, are resident in a private address or sheltered housing, and are purchasing disability aids for their own personal use. Goods can also be purchased on their behalf by other individuals as long as the VAT exemption form is completed with the details of the disabled person. The individual does not have to be registered disabled to qualify. Registered charities purchasing disability aids to be made available to a disabled person are also usually exempt from paying VAT, provided any relevant VAT exemption declaration held by the charity is submitted along with their order.

Companies cannot be exempt from VAT when purchasing products.

You will be prompted to complete the VAT exemption form when filling out your payment details.

If an order is received without a relevant VAT exemption declaration then VAT will be charged at the standard rate. Please note: this rate may vary if the tax rate changes.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact the National Advice Service on 0845 010 9000 before completing this declaration.

Please note there are penalties for making false declarations