The Independence Store will accept secure payment by credit or debit card on-line (securely via PayPal, using PayPal's own website) and by cheque or postal order through the post.

We accept all major credit and debit cards.

All cheques or postal orders should be made payable to ‘The Independence Store’ and sent to the following address:

The Independence Store
11 Redcliffe Walk
Aylesbury
Buckinghamshire
HP19 9LB

All goods must be paid for in full and funds cleared before despatch.

We will normally deliver all orders within 10 working days, as long as stock is available (most orders are delivered within 2-3 days. We will endeavour to keep you informed if there is any delay to your order.

Shipping is free on orders over £75 excluding VAT otherwise there is a minimum charge of £2.95 (inc. VAT) for orders under £10 and £5.50 (inc. VAT) for orders between £10 and £75. These rates are for delivery to the UK Mainland only. Large items may incur additional delivery charges.

Areas that may be subject to additional delivery charges are delivery to Northern Ireland, the Scottish Islands, the Channel Islands or the Isle of Wight

Most small orders will be despatched using Royal Mail. However, where goods need to be signed for, then we request that customers inspect the goods before signing the documentation and, make a note of any sign of damage to the package or goods, on the courier’s paperwork. If this is not done and the courier later disputes liability for any damage, then we cannot be held responsible for any costs incurred as a result of such damage. The Independence Store should be informed of any damage as soon as possible.

Customers are entitled to return goods for any reason in the first 7 days. However, if there is not a fault with the product, then the customer will be liable for any shipping or credit card charges involved in the issue and return of said product. A full refund (less any deductions) will be made.

In the case of a faulty product or the wrong item is delivered then costs involved in the return will be met by us and a full refund will be made.

Please note: we can not accept the return of used commodes or incontinence products because of Hygiene law.

When goods are cancelled before despatch then a full refund will be made, less any credit card charges which may have been incurred. However, if the item is being especially made for you, then it is not able to be cancelled and no monies will be refunded

In order to return a product the said product should be unused and in its original packaging.

Returns will only be accepted with a Returns Authorisation Number which will be issued either via email or telephone. Please email or telephone before returning the goods.

All our disability aids are brand new and will be covered by any relevant manufacturers’ guarantee. If a product displays any problems likely to have been caused by a manufacturing defect then please contact us as soon as possible.